Refund and Returns Policy - Pet Portraits | Paintings

OVERVIEW

Our refund and returns policy is for paintings and Limited Edition Prints bought from our website www.pennyrichardson.co.uk and lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Our returns and refund policy does not apply to commissioned paintings and portraits.
Please see the info page at www.pennyrichardson.co.uk/info/ regarding this.

To be eligible for a return, your item must be unused and in the same condition that you received it unless it was damaged in the post. In that particular case photos of the damaged packaging are helpful so we can file a complaint with the courier. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged for reasons not due to our or the couriers error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us either by phone on 07884198748 or by the contact us form on this website.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email though the contact us page and send your item to:

Penny Richardson
April House,
4a Top Street,
Exton,
Rutland.
LE15 8BB.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to:

Penny Richardson
April House,
4a Top Street,
Exton,
Rutland.
LE15 8BB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, using a trackable shipping service is required and essential for receiving a refund. We don’t guarantee that we will receive your returned item.